Refund policy
Paid checkout is closed. The service is being prepared for launch; no purchase or subscription is currently available.
No purchases or subscriptions are currently available. This page explains the planned refund process for purchases processed by Paddle when the paid service opens.
Refund requests
Refund requests will be assessed under applicable consumer law and Paddle’s Buyer Terms and Refund Policy. A request is not an automatic guarantee of a refund. Contact support promptly if a service was not delivered, was faulty or misdescribed, or you were charged unexpectedly or twice. We do not offer an additional unconditional refund guarantee.
How to request a refund
Use the support link in your Paddle receipt, visit paddle.net, or contact Rolevell using the service address below. Include the purchase email, transaction reference and date. Do not send full card details, passwords or identity documents in a support message.
Paddle is the planned authorised reseller and merchant of record for Rolevell purchases. It processes the payment and refund. Refunds are normally returned to the original payment method where possible; the time until funds appear depends on the payment provider. We do not promise an instant refund.
Access after a refund
An approved full refund removes unused packs associated with the refunded payment. Documents already downloaded remain on your device. A refund and cancellation of future subscription renewal are separate actions: if you want both, request both and check your subscription status in Account or the Paddle portal.
Any partial refund or account adjustment must be reviewed with support before processing so that the effect on access is clear.
Cancellation and technical problems
The Application Pass is a one-off payment and does not renew. Rolevell Plus renews monthly until cancelled. Cancel through Account or the Paddle customer portal before the next charge; confirmed cancellation stops future renewal and normally preserves access until the current paid period ends. Cancellation alone does not refund the current period.
If drafting fails, the reserved pack is released automatically. If a persistent technical problem prevents you receiving the purchased service, contact support so we can investigate or arrange the appropriate remedy. Tell us promptly about an unexpected or duplicate charge.
Your consumer rights
This service policy does not limit mandatory rights for faulty, misdescribed or undelivered services, or any statutory withdrawal or refund right. If applicable law or Paddle provides stronger protection, that protection applies. Requests are assessed where law requires a remedy, regardless of any discretionary refund period.
For purchases processed by Paddle, its Buyer Terms and Refund Policy also apply. Paddle retains its rights to review transactions, investigate fraud and issue refunds under those terms.
Operator and contact
Rolevell is the service brand.
Operated by Tiasha Naidu.
Service and privacy enquiries: tiasha20naidu@gmail.com.
For a purchase made through Paddle, use the support link in your receipt or Paddle buyer support.
Updated 9 October 2026